400 Call Center

Product Consultation

Technical Support

Clinical Service

After-sales Handling
Technical Service Solutions
Service Acceptance
- One-stop installation service at the customer call center
- 7*24-hour response with professional instrument/application support
- Backup coverage across the country for preventive inspection and maintenance
Proactive Service
- Support for lean laboratory management and laboratory accreditation services
- Remote early warning through the Internet of Things and regular on-site communication
- Training bases in Beijing and Xiamen
Value-added Services
- Advanced academic support (Xiamen University) and intelligent laboratory solutions
- Support for the third-party quality control system and a professional intelligent case database
- Full life cycle management of instruments and remote instrument maintenance
Mutual Growth
- Talent development, reputation enhancement, and innovation promotion
After-sales Service
We have established offices in provinces, cities, and autonomous regions nationwide, achieving localization of engineers and localized management of accessories. Our team has grown to over 300 members and continues to expand annually in line with business growth. Centered on customer needs, we offer fast, efficient, and considerate services. Our service engineers and customer service personnel are equipped with professional knowledge and strong communication skills, and they undergo regular skill training and assessments. We have expanded our national training centers, with Beijing and Xiamen serving as hubs to provide technical support for thousands of terminal customers and partners across the country.

Technical Service Support

ISO Certification
Relying on an expert team to achieve brand empowerment

Operation Center
Supported by data, providing precise services to enhance capabilities and efficiency

Technical Support Center
With the technical team as the core, bridging the last mile of R&D and accelerating product optimization

Assembly Line Team
Professional centralized management to ensure the smooth implementation of the production line
Training Center

- Professional Training Bases in Beijing and XiamenProfessional training bases are established in Beijing and Xiamen to provide convenient training services for customers
- Full Product Line CoverageComprehensive training for equipment such as Wan200+, Wan100, nucleic acid integrated machines, and blood type instruments
- Diversified Training ContentIt can meet the needs of training related to skills, management, improvement, and scientific research cooperation
- Wantai AcademyThe Wantai Academy is established, with several senior experts and value-added service experts to meet the service and cooperation needs of internal personnel and external customers.
